RETURNS POLICY

Returns

 

Our return policy is valid for 30 days. If your purchase is more than 30 days old, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. The item must also be in its original packaging.

 

Some items are completely excluded from return.

• Digital products for download

• CDs, DVDs, cassettes or vinyl records that have been opened.

• Items that are no longer in their original condition, are damaged or are missing parts for reasons not attributable to us.

 

To complete your return, we require a receipt or proof of purchase. Please do not return the purchased items to the manufacturer.

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Refunds

Once we have received and inspected your return, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed. After a few days, a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds

If you have not yet received your refund, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be credited. Next, contact your bank. There is often a processing time before a refund is posted to your account. If you have done all of this and still have not received your refund, please contact us at management@gionstump.ch.

 

Shipping

To return your product, you should mail your product to: Gion Stump & The Lighthouse Project, Eschenstrasse 13, Engelburg, 9032, Switzerland. You will be responsible for paying for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it takes for the exchanged item to reach you may vary depending on the country you live in. If you are sending an item worth more than CHF 100, you should consider using a shipping service with tracking or taking out shipping insurance. We cannot guarantee that we will receive the item you return.